The person who opens the shop is usually the person who answers WhatsApp. A Click-to-WhatsApp ad, a DM about a size, and an “are you open Sunday?” at 9pm do not wait in one place. They sit in different apps. Reply late and the shopper buys from whoever answered first.
TrueVortex is how that store handles the conversation. Once orders are connected, it is also how you see who to bring back.
What it does for a store
- Answers Click-to-WhatsApp ads with that product's stock, price, and a way to buy. The paid tap does not sit unread.
- Handles the questions that repeat all day: price, size, hours, shipping, returns, and order status.
- Replies after hours, so a night message is still a lead in the morning.
- Puts WhatsApp, Instagram, Facebook, and Telegram in one inbox. A complex or high-value chat comes to you with the thread attached.
- When commerce data is connected, shows customers who stopped buying and which of them you can still reach.
How you start
Connect the channel customers already use. For most stores that is WhatsApp. Train the assistant once on your products, prices, and policies. No developer and no flowchart.
Starter is free: one channel and up to 100 conversations a month. Add channels when the inbox gets busier. Plans are on the pricing page.
Growth Intelligence is the next layer, not the entry ticket. It uses the commerce, conversation, and business data you connect to show what is happening and what to do next. You can go live on a channel without it. The chatbots are the part a store feels on day one.
What it does not do
It is not a chat widget on your website. It is not a help desk that only works while the shop is open. It does not pull in your orders until you connect them.