A chatbot is software that replies to a customer in a conversation. An AI chatbot does that from your real catalog and policies — not a rigid script. TrueVortex chatbots are built for retail: they meet shoppers on WhatsApp, Instagram, Facebook and Telegram.
Click-to-WhatsApp ads, Instagram DMs and after-hours replies are how a lot of retail growth starts. Customer Intelligence is that conversation layer — not a consolation product. The same chatbots sit inside the growth operating system.
They are the live layer of Customer Intelligence inside TrueVortex. A website widget is not available yet.
What TrueVortex chatbots do
- Reply in seconds, including after hours
- Answer Click-to-WhatsApp ads, DMs, product, shipping, returns and order-status questions
- Capture and qualify leads before a human joins
- Recover abandoned carts on messaging channels
- Hand complex or high-value chats to your team with full context
Retail and ecommerce account for roughly 35% of the worldwide social-messaging chatbot market because those workflows already live in chat. WhatsApp business messages regularly see 90%+ open rates; 53% of retailers already automate the channel.
Chatbots by channel
| Chatbot | Best for | Open this page |
|---|---|---|
| WhatsApp chatbot | Click-to-WhatsApp ads, carts, order tracking | WhatsApp chatbot |
| Instagram chatbot | Story replies, comment-to-DM, checkout in-thread | Instagram chatbot |
| Facebook chatbot | Click-to-Messenger ads, Page inbox | Facebook chatbot |
| Telegram chatbot | Order status, restock, inbound sales | Telegram chatbot |
These four are for stores, retail chains and ecommerce brands — not four generic bots plus a fifth “retail” product.
How a TrueVortex chatbot goes live
- Connect your channels — WhatsApp, Instagram, Facebook, Telegram
- Train the assistant — products, prices, shipping, returns, FAQs
- Engage automatically — ads, answers, leads, cart nudges
- Hand off and grow — one inbox, then Growth Intelligence when a chain needs the next action
No developers and no flowcharts. Sign up free on Starter, or compare plans on the pricing page.