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Customer IntelligenceFor retail and ecommerce · WhatsApp · Instagram · Facebook · Telegram

Retail chatbots.For stores and ecommerce.

A retail chatbot is an AI assistant trained on a store — products, prices, hours, shipping and returns — so customer messages become sales and support, not a backlog. TrueVortex retail chatbots run on the channels shoppers already use.

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Retail store and ecommerce chatbotStoreEcommerceTrueVortexIn stock at the store?Yes — pickup todayShip the online cart?
TrueVortex chatbots covering the physical store and the ecommerce cart on WhatsApp, Instagram, Facebook and Telegram.

One assistant. Store floor and online cart.

Hours, pickup and floor stock sit next to shipping, returns and abandoned carts — same trained catalog.

WhatsAppInstagramFacebookTelegram

Customer Intelligence

What they do.

In-store questions

Hours, pickup, floor stock and “do you have this in medium?” — answered like a sales associate.

Ecommerce carts

Shipping, fit and the question that blocked checkout, then a nudge to finish the order.

Catalog-trained answers

Products, prices, returns and policies — not a generic FAQ script.

Lead capture

When the shopper is not ready, you still keep the conversation and the contact.

Every messaging channel

WhatsApp, Instagram, Facebook and Telegram — store and D2C shoppers already live there.

Staff still close the hard ones

VIP buyers, exceptions and judgment calls hand off with the full thread.

How It Works

Live for the store and the cart

Your channels4 connected
WhatsApp
Instagram
Facebook
Telegram
Step 1

Connect Your Channels

Link the channels your customers already message you on — in minutes.

Chatbot knowledgeTrained
Services & prices
Opening hours
FAQs
Booking rules
Step 2

Train Your AI Chatbot

Teach it your store once. It answers like your best sales associate.

Live conversation
Any slots today?
Yes — 4 PM is free. Book it?
Booked · 4:00 PM
Step 3

Engage Customers Automatically

The chatbot replies instantly, captures leads and recovers carts 24/7.

Shared inbox4 channels
SarahBooked
DanielAuto-replied
AishaYour team
Step 4

Hand Off And Grow

Complex chats go to your team, and every conversation lives in one inbox.

Retail + ecommerce

Retail and ecommerce, one chatbot.

Read the guide

A retail chatbot (or ecommerce chatbot) is an AI assistant that talks to shoppers the way a strong sales associate would: product, fit, availability, delivery, returns — then a clean handoff when a human should close.

TrueVortex builds that assistant into a growth operating system, not a widget that only lives on a website. A website chat widget is not available yet. The live channels are WhatsApp, Instagram, Facebook and Telegram.

Why retail chatbots outperform a help desk alone

Shoppers expect an answer in minutes. A help desk works business hours and one queue at a time. Retail and ecommerce already generate the questions; the gap is speed and consistency.

Social-messaging chatbot research puts retail and ecommerce as the largest industry slice of the market — about 35% of worldwide spend — because store workflows map cleanly onto chat: stock, delivery, returns, promotions.

What a TrueVortex retail chatbot handles

  • Pre-purchase — “is this in stock?”, “what’s the fit?”, “do you ship to…?”
  • Cart recovery — the question that blocked checkout, then a nudge
  • Order care — tracking, exchanges, return policy
  • Lead capture — contact details when the shopper is not ready
  • Re-engagement — quiet customers on connected channels via Growth Intelligence

Retail chatbot vs. generic chatbot software

Generic chatbotTrueVortex retail chatbot
TrainingFAQ scriptsCatalog, policies and store rules
ChannelsOften web widget firstWhatsApp, Instagram, Facebook, Telegram
InboxPer toolOne shared inbox
After the chatEnds at the transcriptFeeds the same OS that finds the next growth action

Store types that see the fastest lift

Fashion and beauty (size and shade questions), electronics (compatibility), home (delivery windows), D2C brands (DM-led selling), and multi-location retail (hours and pickup). The solutions page maps these jobs to Customer Intelligence.

Channel pages

Then read multi-channel AI chatbots and how to reduce cart abandonment.

Channels

Pick a channel.

WhatsApp

Click-to-WhatsApp ads, cart recovery and order tracking.

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Instagram

Story replies, comment-to-DM and checkout in the thread.

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Facebook

Click-to-Messenger ads, Page comments and cart nudges.

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Telegram

Order status, restock updates and bot-native inbound sales.

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Frequently Asked Questions

A retail chatbot is an AI assistant built for stores and ecommerce brands. It answers product, stock, shipping and order questions, recovers carts, captures leads and hands off to staff. Retail and ecommerce account for about 35% of worldwide social-messaging chatbot spend. TrueVortex retail chatbots run on WhatsApp, Instagram, Facebook and Telegram.
The job is the same: convert conversations. Ecommerce chatbots lean on catalog and cart data; store chatbots also cover hours, locations and pickup. TrueVortex covers both inside one Customer Intelligence system.
Independent shops, multi-location retail, fashion, beauty, electronics, home, grocery, health, sports, toys, pet, D2C, subscription boxes and marketplaces — any brand whose customers already message on social and chat apps. WhatsApp ads, DMs and the same assistant at volume.
No. They take the repetitive questions that stall sales after hours. Staff still handle exceptions, VIP buyers and anything that needs judgment — with the conversation history already there.
ChatbotsRetail · Customer Intelligence

Put one retail chatbot on the store and the cart

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Questions? hello@truevortex.ai